You're on the front lines - and you don't wait for problems to come to you. You manage both sides of our marketplace, keep things running smoothly, and nothing falls through the cracks on your watch.
What you'll do
Manage day-to-day relationships with customers across the business
Proactively identify and re-engage dormant or at-risk accounts
Handle escalations with professionalism and see them through to resolution
Drive subscription renewals and support account growth
What we're looking for
A proactive track record - you find problems before they surface, you don't just react
Comfortable managing two-sided relationships (both customers and providers)
Strong de-escalation and communication skills
Experience with CS tools (Intercom, Zendesk, HubSpot, or similar)