You own the relationship - and the team. You drive adoption, hit retention targets, and make sure every customer gets real value out of what we've built. You lead CS and you don't drop the ball.
What you'll do
Lead and develop the CS team, including direct reports
Own core metrics: retention, adoption, and customer health
Build the playbooks, processes, and standards that help CS scale
Partner with Sales to drive expansion and flag churn risk early
What we're looking for
Prior team management experience required - this is not an IC role
Background in customer success or sales at a fast-moving company
Metrics-driven and comfortable owning outcomes, not just activities
Startup experience a strong plus; you've built processes from scratch before